Practice Information

Disabled Access and Parking

Wheelchair access can be gained from the front of the building.  There are no restrictions on parking at any time.  Please inform reception in advance if you feel you may need help on arrival.  The practice has an induction loop hearing system available if required.

Patient Engagement

Every GP practice on Wirral is a member of the Wirral Clinical Commissioning Group (CCG), an organisation established as part of the reorganisation of NHS structures undertaken in response to the Health & Social Care Act 2012.

Commissioning patient-centred care is a core objective of the WGPCC.  In order to truly achieve the vision of ‘no decision about me, without me’, set out in the Health and Social Care Bill, it is vital that we do all we can to:

  • Involve patients in decisions about commissioning services, ensuring that priorities and activities of the consortium are driven by patients.Provide patients with the opportunity to tell us what they think.
  • Provide patients with the opportunity to tell us what they think.Ensure that key messages reach as many patients as possible by using a
  • Ensure that key messages reach as many patients as possible by using a range of communication channels.
  • Understand any issues that patients may have with healthcare locally, in order to identify solutions.

There are lots of ways in which you can become involved, including:

Joining a Practice Patient Group:  The practice has their own patient group that mainly meets to discuss matters relating to the practice, but will also be interested in what is going on in the wider healthcare community.  If you wish to learn more about the group please contact the surgery.

Becoming a Virtual Member of the Practice Patient Group:  This enables the practice to seek your views without the need for you to attend meetings.  To learn more please contact the surgery.

Becoming a Virtual Member of the Patient Council:  Sign up to the WGPCC website and give us your email address so as we can keep you informed of what is going on with healthcare locally, and you can take part in surveys and share your views.  This covers not only what your GP practice has to offer, but also hospital and community services.

Joining the Patient Council:  As well as being a virtual member, you can also attend our meetings with patients from other WGPCC practices.

Practice Comments, Suggestions & Complaints

The Practice Manager is responsible for handling comments, suggestions and complaints about any service provided by the practice.   All complaints will be recorded, and written complaints will be acknowledged within 5 working days of receipt.  We will respond to all complaints within 28 working days.  Where a complaint is made about a doctor, the patient will be able to discuss this with another doctor in the practice if preferred.

Data Protection

We need to hold personal information about you on our computer system and in paper records to help us to look after your health needs, and your doctor is responsible for their accuracy and safe-keeping.  Please help to keep your record up to date by informing us of any changes to your circumstances.

Doctors and staff in the practice have access to your medical records to enable them to do their jobs.  From time to time information by being shared with others involved in your care if it is necessary.  Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private.  All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

In some circumstances, we may be required by law to release your details to statutory or other official bodies, for example, if a court order is presented, or in the case of public health issues.  In other circumstances, you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you.  Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages with others.

You have a right to see your records if you wish.  Please ask at Reception if you would like further details and our patient information leaflet.  An appointment will be required and in some circumstances, a fee may be payable.

Chaperone Policy

During your consultation, it may be necessary for you to be examined.  If you wish to be accompanied you can either bring a friend or relative or request for a member of staff to be present.

For all examinations, it is Practice Policy to offer a Chaperone to any patient who requests one.

Help us to help you

It is important that the practice is informed if you move house, change your name or telephone number, please let us know so that we can keep our records accurate.